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Aftersales

by PvPower

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Privacy Policy

Our commitment to transparency and the security of your technical service data. Effective as of January 2024.

POPIA Compliant

Strict adherence to South African data protection standards for aftersales management.

1. Overview

This application (Aftersales) provides customer support and aftersales service management tools for businesses.

We are committed to protecting personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable data protection laws.

2. Information We Collect

We collect only the information necessary to provide our services, which may include:

  • Customer details: name, surname, phone number, email address.
  • Ticket and service data: device details, serial numbers, fault descriptions, repair history.
  • Communication data: messages sent via WhatsApp, SMS, or email through the platform.
  • User account data: staff user names, roles, and login activity.
  • We do not collect unnecessary or unrelated personal information.

3. How We Use Information

We use collected information strictly to:

  • Manage customer support tickets and aftersales processes.
  • Communicate with customers regarding service updates.
  • Send notifications via WhatsApp, SMS, or email.
  • Maintain audit logs and service history.
  • Improve system functionality and reliability.
  • We do not use personal data for unrelated marketing or resale.

4. How We Share Information

We only share information when necessary to deliver the service:

  • With communication providers (for example WhatsApp/Meta, SMS gateways, and email services) to send messages.
  • With authorized manufacturers or partners linked to a specific service ticket, limited to ticket-related data only.
  • With service providers that support hosting, infrastructure, or system operations.
  • We do not sell or rent personal information to third parties.

5. Data Storage and Security

  • Data is stored securely on protected servers.
  • Access is restricted based on user roles and tenant-based access control.
  • Sensitive actions are logged for audit purposes.
  • We take reasonable technical and organizational measures to prevent unauthorized access, loss, or misuse.

6. Data Retention

We retain personal information only as long as necessary for:

  • Active service and support records.
  • Legal, audit, and compliance requirements.
  • Data may be deleted or anonymized when no longer required.

7. User Rights (POPIA Compliance)

Users have the right to:

  • Access their personal information.
  • Request correction or deletion of their data.
  • Object to processing where applicable.
  • Withdraw consent where processing is based on consent.
  • Requests can be made via the contact details below.

Need to request your data?

Our compliance officer is ready to assist with legal and privacy inquiries.

Submit Request

8. Third-Party Integrations (Including Meta/WhatsApp)

When using WhatsApp or other messaging services:

  • Messages are processed via official APIs (for example Meta WhatsApp Business Platform).
  • We only send messages initiated by the business or requested by the user.
  • Message content is used solely for communication and service delivery.
  • We comply with Meta platform policies regarding user data handling.

9. Contact Information

For any privacy-related queries or requests:

  • Email: info@aftersales.co.za
  • Company: PvPower (Aftersales Platform)

10. Updates

This policy may be updated from time to time. Continued use of the service constitutes acceptance of any updates.